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FREQUENTLY ASKED QUESTIONS

What should you do if someone damaged your car?

You must drive your car carefully for you and your environment safety. But sometimes the others may not be careful like you and can cause some damages on your car.

In these cases you must make these,

  • You must call the police (155) and must take a police report from them.After taking the police report you must take among yourselves the traffic insurance documents, driving licence copies and identification cards copies.
  • To have an accident report filed by insurance agency you must have this documents.
  • You are supposed to take the traffic insurance documents, driving licence copies, accident report from the police officers, alcohol test and identification card copies.

Can you take any compensations for a damaged car?

One of the situations experienced often in motor insurance and which causes the insured to experience difficulties is the compensation demand with regards to the vehicle with more than just one occurrence of damage. The insured who previously had even minor accidents on various dates but did not inform the insurance company about the damage may face negative results when they ask to compensate this damage cumulatively.

There is a certain period within which the insurance company must be informed. This period is clearly stated in the General Conditions of Motor Insurance. According to the General Conditions, it is mandatory that any damage be notified to the insurance company no later than a day after discovery. Damages that are not duly notified and whose file is not opened within this period are not assessed since liability to inform has not been fulfilled and damage claim payments are rejected.

Due to the above reasons, it is absolutely necessary to pay attention to the damage informing periods. However, if more than one occurrence of damage in different places at different times is repaired, the cost of damage may increase significantly. Should the first instance of damage be notified to us in a timely manner, and if it is ensured that the damage can be compensated, the compensation cost of the parts or labor with regards to the repairing of the vehicle will be less than the amount to be calculated after the last occurrence of damage. Since the insurance company incurs an unfair cost, costs for damage demanded cumulatively are rejected and only the last instance of damage is paid for as long as it is notified within the period of notice.

"The insured who do not give damage notice in time and ask for cumulative compensation shall be considered unfair by the insurance firms and will not receive claim payment." In order not to experience such negative outcomes, pay attention to notify damage notice to your insurance company within 1 day.

What should you do if you make an accident?

Knowing the things to do in case of an accident ensures both not experiencing difficulty and getting your claim payment fully and on time. Things that you should do in case of an accident are as follows: The traffic police officer should be called to the place of the accident without changing the location of the vehicle, an incident report should be prepared and an alcohol test should be taken. If the place of the accident is within the boundaries of gendarme, you should testify by informing the gendarme office and you should have the witness report prepared. If another vehicle is involved in the accident, you should get a copy of the traffic policy of that vehicle and the driver’s license as well as the copy of the registration. If the vehicle is not working, you should call our firm for a tow truck and have your vehicle towed to the nearest service. You should prepare the below mentioned documents required for the damage file and hand them over to the related service.

•Traffic accident report,
•Alcohol report of the driver,
•Copy of the driver’s license,
•Copy of the vehicle’s registration,
•Photos from the place of accident and damage photos of the vehicles (particularly for one party accidents, this must be present).

What should you do if your car crashed by someone when you parked?

According to our experience the most happened type of damage is when your car is parking someone came and crash to it. And so many people don't know what must they do and because of this reason they couldn't be able to take any payment from the insurance company. Reason you are supposed to be careful when you damaged the car and must take every document without any missing part is to benefit from the insurances.

If the offender who damaged your car is around you ;

You must ask him if he has traffic insurance or not. If yes, you are supposed take their copies.

You shouldn't move the car from the accident place and must call the traffic police and take police report. In the report you should ask the police officers to specify that the adverse party was incorrect. You will be asking for the compensation for the car. But if the adverse party is not guilty the traffic insurance may not accept to pay the all cases.

If the offender who damaged your car is not around you;

You are supposed to call us from this number :0090 850 433 11 83 number and inform us about the damages.

What should you do if your car stolen?

What should you do if your car is stolen? Here are actions you need to take,

1.st Step


Call the local police and report the vehicle stolen. Remain calm and explain to the officer that the car is a rental. Describe any personal possessions that you left in the car, such as a suitcase or electronic equipment.

2.nd step

Contact the rental company. Explain to the representative that you must fill out a police report and request the car's plate and vehicle identification numbers. 

 

Wish you an excellent holiday.