The rented vehicle can be used only by the person/s stated on the rental agreement and the delivery form. No damage guarantees will be applicable in case any damages are caused as a result of the vehicle's use by any third person/s that are not stated in the agreement. If you wish to add new drivers you can purchase an "Additional Driver” service at our offices.

Details regarding the required minimum driver's age and minimum years of license for the vehicle groups are given in the table below. The given requirements are applicable to both the renting driver and the additional driver/s.



Minimum years of Driver’s License

Minimum age of Driver













The minimum rental period is 3 days.

Leased vehicles, covered by Fair Use Policy applied daily limit.

Late return:

If the vehicle is returned 3 hours or more later than the booked time the daily charge applicable for the day will be added to your rental agreement and charged to your credit card.

VAT is included in our prices.





Please return the vehicle with the same level of fuel as supplied at pick-up.




Drop-off at Office:

A "One way" charge will be applied if you wish to return the vehicle to an office located in a province different from the one you picked-up.





Our vehicle insurance plans vary depending on the campaigns and prices. Details of the insurance plan are stated in your agreement and the delivery form. Please contact our reservations center or our renting office to learn about the charges and limits for any additional insurances that you may require. Details of the insurances and guarantees that are provided as service are given below.

Minor Damage Insurance: Offers the benefit of repair based on renter’s declaration for damages up to 500 TL



Payment of any traffic fines issued as a result of non-compliance to traffic rules (including entering the wrong toll lane on bridges or motorways) will be charged to the credit card of the renting person stated in the agreement.

During the collection period of the Traffic Fines, which will be reflected during the rental period of the vehicle, 20 Turkish Liras Service Fee will be collected, apart from the traffic penalty fee.



You can purchase the below products and services in addition to your vehicle rental. Please contact our reservations center or our offices for price details and further information.

Child Seat


Pick-up and Drop-off at a location of your choosing

Additional Driver Service

Plastic Snow Chain

MDI (Minor Damage İnsurance)

FTS (Fast Transit System (for Highway and Autobahn)



Our website www.cizgirentacar.com uses an SSL security certificate to provide you with a safer shopping environment.



Early Drop-off:

In the event that the vehicle is returned earlier than the booked date after being picked-up, no refunds of money. But it can be use in another reservation.


Extension of Rental Period:

In the event that an extension is requested in the booking period after the starting date of the rental period, the price will be recalculated by the system, and the additional amount will be charged to the renter's credit card defined at the beginning of the rental period.


Cancellation and Refund:

Customer will not be charged until last 48 hours of pick-up time. Customer will be charged price of 2 day and left amount will be refunded.

Customer will charged for out-of-service days of vehicle. If the vehicle is towed, additional fees may apply





All fees related to the rental of the vehicle will be charged to the personal credit card of the renter.

To be able to use your insurance coverage in the event of any damages, you must report the incident by calling the Emergency Hotline and inform the Traffic Police or the Traffic Gendarmerie without moving the vehicle from the site of the incident, and obtain a "Police Report with Breath Test Report." In accidents that result in material damage, the drivers involved in the accident may fill out a “Traffic Collision Report” by agreement if they mutually consent on the conditions of the incident.

In case of a vehicle theft, the police should be contacted to obtain a "Theft report." The theft report should be returned to us together with the vehicle's keys.

In case of any mishap, such as an accident, theft, failure, flat tire, or in case you need any emergency assistance, you can call our 'Emergency Hotline' which provides services across Turkey 24/7 at 0850 433 11 83

Traveling out of Turkey While our insurances are not valid outside of Turkey, it is forbidden to take our vehicles out of the country. Please check your delivery form and agreement.

Reservations are confirmed for a vehicle group without a guarantee for a specific make and/or model.

The renter agrees and confirms to pay for any harms and damages including any mechanic and electric harms and damages caused by misuse and/or carelessness, recklessness, etc. (without being limited to and including transmission failure due to faulty gear changing, damages caused due to persistence in driving despite a warning alert, damages caused by hitting the bottom of the vehicle, damaging the tires and wheel or any other parts, damages and harms caused by fuel, etc.) in the vehicle that the renter has taken delivery of in rugged and good condition. Such harms and damages, including those of mechanical and electrical nature, are not covered under the vehicle insurance policy or under guarantees.

Winter tires are optional. Availability of winter tires are limited to stocks and vary by regions and offices.

Findeks Inquiry
When necessary, Findeks inquiry can be made during the rental, which is valid for our customers who will rent a car for the first time from our company. Our customers who are not eligible for Findeks data may not be able to rent.
You can call our call center to find out beforehand whether your Findeks data is suitable for renting a car from our company. However, the fact that your findeks data is appropriate does not mean that car rental will definitely be done.


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